Complaints

Complaints

Pingtree PTY Limited is dedicated to making sure that our service meets your expectations. We value your feedback whether it be a complaint, compliment or just general feedback.

If you would like to send some nice words about the service that you have received or have a suggestion on how we can improve. Please contact us and let us know.

If you are not happy with the service and you feel that we need to make some changes, please also get in touch. We are always looking for ways to improve.

Getting in touch

The best way to contact us is by way of email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Resolving Complaints

We will do our best to resolve your complaint immediately but sometimes this is not always possible. If we are unable to resolved your complaint immediately then we will endeavour to resolve your complaint within a maximum of 7 business days.

If you are unhappy with the resolution that you get from us, you can contact the Credit Ombudsman Service Limited (COSL). Just some friendly advice. If you contact COSL before your complaint has been investigated by Pingtree PTY Limited they will refer you back to us.

You can contact the Credit Ombudsman by phone (1800 138 422), via their website (www.cosl.com.au) or write to them at:Credit Ombudsman Service Ltd

PO Box A252

South Sydney

NSW 1235

 

 Warning About Borrowing

This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow: For information about other options for managing bills and debts,ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor

  • Talk to your electricity,gas,phone or water providers to see if you can work out a payment plan
  • If you are on government benefits,ask if you can receive an advance from Centrelink:phone 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you

How much does it cost?

Representative Example: $200 borrowed for 30 days. Amount payable is $248. Interest and fees are $48.

Payday Loans have the following simple cost structure:

20% of principal amount (establishment fee)

+ 4% of principal amount per month.

See our charges page for more information on loan repayments.

What Happens If I Can't Repay On Time?

If you can't repay on time please let the lender know immediately so they can reschedule the repayment. The fee for missing repayments can vary with each lending but could be in the region of $35.

Your lender will endeavor to contact you to try and sort out an affordable arrangement. If your account continues to be unresolved, daily fees will accrue.

Contact Details

EasyPayday.com.au are a referrer of Pingtree PTY Ltd,

Unit 4, 134 Constance Street, Fortitude Valley, Queensland 4006

Loans available to over-18s only, subject to status.

ACL Number (434380)

Registration Number: 159 893 491 I @ 2014

Pingtree PTY Ltd are an Australian based credit licensed finance broker. They attempt to match you with a reliable licensed lender willing to give you a short term loan.